Order & Delivery Process

ORDERS

Shop any time of the day!

Upon successful checkout, an order confirmation will be sent to your email within the next 24 hours. Once payment has been verified, items will be processed for delivery and shipping details will be sent through an email.

Please note that adding an available item in your shopping cart does not reserve that item.

**Computer generated emails sometimes get filtered as spam. Kindly check your Spam Folder too or add us to your contacts list.


PRE-ORDERS

We don't accept pre-orders as of the moment.

Should there be products you wish to become available, just let us know through our email or Instagram and we'll inform you of our restock dates.


PAYMENT

Cash On Delivery is now available.

We process credit/debit card payments through PayPal. 

We also accept bank deposits and online transfers to our BPI and BDO accounts. Bank details will be sent together with the order confirmation email. Payments should be settled within 3 days (Saturday, Sunday and Holidays are not counted). Otherwise, order will be cancelled.

For bank transfers, kindly send the proof of your payment to newavenueph@gmail.com indicating your Order ID.


SHIPPING

We offer the following shipping speeds:

Metro Manila

FREE  (5-7 business days) via regular couriers

FLAT RATE Php145  (1-2 business days) via LBC

PICK UP - Express Delivery via Grab or Lalamove  (scheduled/same day)

Provinces
FLAT RATE Php145

Please spell out and accurately provide your address. Abbreviations, misspellings, and typos can result in delayed delivery.


EXPRESS DELIVERY

Our Express Delivery is only available upon request, kindly coordinate with us through email newavenueph@gmail.com or Instagram @newavenueph

Fare to be paid by you upon the arrival of your package.

Booking hours is between 7:00AM to 4:00PM.

Our Express Delivery is only available to deliver within Metro Manila addresses.